Crystal Cruises

Two Year Guarantee

Starboard is proud to offer a Two Year Guarantee on your purchases of all Fine Jewelry.

Manufacturer’s defects reported within two years from the date of purchase and verified by our customer service department will be repaired at the company’s expense.

Fine jewelry repair requests must be accompanied by a legible copy of the original gift shop sales receipt.

 


 

Price Guarantee

We guarantee to match the price on any identical item. Simply obtain written proof from the authorized retailer and we will gladly match the price or refund the difference.

Price matches for reimbursement must be made in writing within 30 days from the date of purchase and include the advertisement information from the store, including the store phone number.

(Internet pricing excluded from Price Guarantee. Price match policy does not apply to Fine Jewelry items as these are not identical items. Quality, size, weight, design, etc. are unique to each piece and manufacturer.)

 


 

Sizing and Repair Information

Our Two Year Manufacturer’s Guarantee applies to the Repair of manufacturer’s defects reported within two years from the date of purchase of Fine Jewelry and Sizing of Fine Jewelry within two years from the date of purchase.

 

Sizing Information

A copy of the original Gift Shop Sales Receipt is required for all sizing requests. Not providing a sales receipt, complete customer information, or any other documents or information required with your request will delay processing until all information and documentation is received. Not providing required documents/information to process our request could result in the return of your item after 30 days.

Extra links for watches are not available. These must be requested by the customer directly to the watch manufacturer at customer’s expense.

All sizing must be performed through Starboard Cruise Services, Inc., Customer Service Department in order not to void the Repair warranty.

Please note that once your item is sized, it is altered to your specifications. If the item was sized through Starboard Cruise Services, Inc. Customer Service Department, our Repair warranty still applies for any Repair required within the 2 year period from the date of purchase. However, after the item is sized it is not subject for any Refund of the purchase as it has been altered to your specifications.

To expedite your ring sizing please print the Customer Return for Repair Form. Send the completed form together with your ring in accordance with SHIPPING INSTRUCTIONS shown below.

  • Allow approximately 8 – 10 weeks for standard sizing (non-inlay rings)
  • Allow approximately 12 – 14 weeks for opal inlay, mother of pearl inlay rings
  • Costume jewelry/Sterling silver /Titanium rings cannot be sized

 

Repair Information

A copy of the Sales Receipt is required for all repair requests. Not providing a sales receipt, complete customer information, or any other documents or information required with your request will delay processing until all information and documentation is received. Not providing required documents/information to process our request could result in the return of your item after 30 days.

All fine jewelry repairs must be performed through Starboard Cruise Services, Inc., Customer Service Department., otherwise the 2 year warranty is void. Fees incurred for repairs performed outside of the Customer Service Department process, will not be reimbursed. Guarantee does not apply to damages due to buyer’s negligence or abuse.

If a Fine Jewelry item becomes defective within the two year guarantee period, we offer a repair (free of charge). Watch service needs must be addressed directly to the manufacturer’s authorized service center, not Starboard Cruise Services.

If you are unsure whether a repair is covered by Starboard’s Two Year Guarantee, please contact our Customer Service Department, prior to sending the item. To expedite your repair please fill out and print the Customer Return for Repair Form Form. Send the completed return for repair form together with your item and a legible copy of your gift shop receipt in accordance with the SHIPPING INSTRUCTIONS below.

  • Allow approximately 8 – 10 weeks for standard repairs (non-inlay items)
  • Allow approximately 12 – 14 weeks for opal inlay, mother of pearl inlay items

 


 

Shipping Instructions

1. We recommend all packages valued at $50 or more be sent insured and with a tracking method. (Ex. UPS, FedEx, DHL, etc.)

2. Please be sure to enclose the following in your package:

  • The completed Customer Return for Repair Form.
  • A legible copy of your Sales Receipt for the item(s) sent.
  • If purchase was directly to your Credit Card in the Gift Shop, copy of your Cabin Statement is required.
  • Copy of the Certificate of Authenticity received.

3. Retain a copy of all documents sent to us and the tracking number for future reference.

Send your return to:

Starboard Cruise Services
Attn: Customer Service Dept.
9290 NW 112 Avenue, Suite 1
Miami, FL 33178

To verify status of receipt of your package, please check with your carrier by using your tracking number.

 


 

Refund / Return Information

Refund Information

Our Two Year Manufacturer’s Guarantee applies to the Repair of manufacturer’s defects reported within two years from the date of purchase of Fine Jewelry purchases and Sizing of Fine Jewelry within two years from the date of purchase.

After disembarkation returns for Refunds will not be issued due to “buyer’s remorse”, “regret” or other reason. Refunds will not be issued based upon outside appraisals due to their highly subjective nature.

Fine and designer watches may be exchanged or returned onboard the same sailing purchased, if in unused condition. After disembarking, watches are covered by the manufacturer’s international warranties and are not eligible for return.

We guarantee to match the price on any identical item. Simply obtain written proof from the authorized retailer and we will gladly match the price or refund the difference.

Price matches for reimbursement must be made in writing within 30 days from the date of purchase and include the advertisement information from the store, including the store phone number.

(Internet pricing excluded from Price Guarantee. Price match policy does not apply to Fine Jewelry items as these are not identical items. Quality, size, weight, etc. are unique to each piece and manufacturer.)

 


 

Purchasing Additional Merchandise

Starboard Cruise Services, Inc. is the world’s largest and leading onboard retailer, offering cruise ship passengers world-class brands and exclusive merchandise with tax and duty free savings.

Starboard is not a land based retailer. For this reason, we are not able to sell you merchandise other than through our onboard stores and cannot exchange merchandise you purchased onboard for other merchandise after disembarkation from the cruise on which you made your purchase.

Any exchange of merchandise or purchases must be made in our onboard retail stores during your cruise.

 


 

Inch of Gold – Guarantee

INCH OF GOLD™ INCORPORATED
Custom Made Chains &
Fashion Jewelry Since 1982
Lifetime Guarantee

“Inch of” Gold, Silver, Crystals & Moods of Cats’ Eyes

Congratulations on your purchase of high quality fashion jewelry. “Inch of Gold” is layered with 18k gold and the “Inch of Silver” is layered with sterling silver. The gold or silver is electronically applied to jeweler’s metal by the use of the latest technology. Jeweler’s metal is a composition of brass with a small amount of nickel. Our exclusive protectant, Acryseal™, is applied to ensure long lasting wear ability.

To clean, just use a mild solution of soap and water.

We guarantee each chain to be repaired or replaced at no charge, with no time limit. Therefore we offer a FREE UNCONDITIONAL LIFETIME GUARANTEE.

Inch of Gold, Inc. maintains an after sales service department for your convenience. We recommend jewelry returns be insured for your protection. Please place in a padded envelope and include a copy of the sales receipt. Do not send original sales receipt as we do not return paperwork.

To have any Inch Of Gold chains (including Inch Of Silver & Cats Eyes chains) repaired or replaced, free of charge with no time limit, please send chains along with copies of receipt and guarantee to:

IOG Customer Service
3975 Investment Lane
West Palm Beach, FL 33404 USA

E-Mail: ioginc@aol.com
Phone: 561-842-3103
Toll Free: 1- 800-854-3434
Fax: 561-842-5572

 


 

Onboard Mail Orders

Onboard Mail Orders ship in approximately 12 weeks from the last day of the voyage.

To Inquire about the status of an Onboard Mail Order placed more than 12 weeks ago, print and complete the STATUS REQUEST OF ONBOARD MAIL ORDER form.

Email or Fax the completed form to: customer.service@starboardcruise.com or 786-845-1112

Frequently Asked Questions

A: Within 2 year of your purchase date, manufacturer’s defects report on purchases of Fine Jewelry items will be repaired at the company’s expense. Also, within 2 years of your purchase date, Fine Jewelry items will be sized free of charge. (Charge may apply to sizing greater than two sizes up from the original size of the ring.)

 

B: Within 2 year of your purchase date, manufacturer’s defects reported on purchases of Fine Jewelry items will be repaired at the company’s expense. Also, within 2 years of your purchase date, Fine Jewelry items will be sized free of charge. (Charge may apply to sizing greater than two sizes up from the original size of the ring.)


*Please note that the 2 year warranty will be voided if the merchandise was Repaired/Sized outside of Starboard and/or if it is damaged due to customer’s negligence or abuse.

A: A Price Match Refund may take 4 – 7 weeks for processing from the date your complete documentation is received in our Customer Service Department.

A: For standard Repairs/Sizing it may take 8 – 10 weeks (12 – 14 weeks for mother of pearl, and Opal Inlays, change of white gold to yellow gold when available, or sizing 2 sizes up or down from the original size since this requires a new ring to be created). We send all Repairs/Sizing to the original manufacturers for processing to guarantee the quality.

A: Inside the package, please include a completed Customer Return for Repair Form, a copy of your sales receipt, warranty cards/original packaging and a copy of your cruise line cabin statement if the purchase was made directly to your credit card at the point of sale.

A: If you do not have a sales receipt you will need other proofs of purchase such as a combination of both Certificate of Authenticity and Cabin Statement. You may contact the Cruise Line for copies of sales receipts and/or cabin statements. If they have them available they will provide those to you.

 

*** Please note that if necessary documents are not provided with the return of your merchandise, we will not be able to process your request and the merchandise will be returned to you.

A: Please include the following information and send a request for the COA via email to customer.service@starboardcruise.com .

1. Full Name

2. Full Address

3. Copy of your Gift Shop purchase receipt which contains the Purchase Price/Date, Vessel Name, SKU No. and your name.

A: Please dispute it with your credit card company. In some cases it might be an amount that is pending. However, your credit card company/bank may be able to provide more information.
A: If you find the identical item you purchased for a lower price and you wish to obtain a refund for the difference, you must submit proof of the lower price advertisement from the store, including the store’s phone number within 30 days from the purchase date in writing to our Customer Service Department for a refund of the difference. (Internet pricing is excluded from this guarantee.)