Here are important points to be aware of when considering a new lifestyle on board a cruise ship. It is definitely a very rewarding experience working within a close-knit team, traveling to exotic destinations while earning a base salary plus commissions based on team sales.

• All new sales associates are provided detailed training on our point of sale register systems. This is to ensure understanding (and to minimize challenges) - when using the latest in retail technology.
• You'll sharpen your selling skills through our Sales Associate training program to further develop your customer service and selling skills.
• You'll receive extensive product knowledge training in our key merchandise assortments. This training includes the opportunity to review and discuss the actual product and receive printed materials from our Merchandise Department, our vendors, and during seminars.
  

Employment at sea is very different than on shore and it is important to know that along with numerous benefits, are the challenges of being at sea. These include a restricted, shared living environment, and at times, a physically demanding shop schedule for the entire length of the six-month contract. It is important to understand that Starboard Cruise Services is a customer service-oriented retail organization and that each employee's ability to provide premium levels of customer service is critical to the passengers’ onboard experience. As a result, Starboard relies on each gift shop employee's commitment, dedication, loyalty and team spirit to create the most positive experience for passengers and fellow crewmembers. In return, Starboard makes every effort possible to offer its employees an enjoyable opportunity to be on board with some of the world's greatest cruise lines.

Your assigned cruise ship will be your home and work place for the duration of your six-month contract. Cruise ships are often compared to large floating hotels managed by the Hotel Manager who supervises all service areas, including Starboard's gift shops. The Ship's Master is responsible for the safety and well being of all cruise line and concessionaire employees, as well as our passengers. Crew quarters are a relatively small and shared cabin, complete with restroom and shower facilities.

Your status on board is classified as "Staff". This allows certain on board "Deck" privileges, however, keep in mind that these employee privileges will vary by cruise line. To help you work within the ship's operational standards and expectations of a cruise line concessionaire, Starboard employees must comply with the Ship's Master's Rules and Regulations. You will receive your copy upon embarkation.

Cruise line personnel consist of a large cross-section of the world. You'll find a world of integrated cultures and a variety of languages, which provides for a learning-rich environment. Compatibility within Starboard's retail team as well as with our fellow crewmembers is essential to our successful partnerships with the ship's total crew. It is important that our retail team members collaborate well with each other in and out of our shops and in each port. Your role assignment is to become one of Starboard's ambassadors at sea!!

Starboard's onboard grooming standards are comparable to those of the finest specialty stores and boutiques. Just as it is important to uphold premium merchandise presentation standards, it is an on board Sales Associate's practice to be properly attired in the Company uniform at all times in the shops and when visible in passenger areas. Your appearance and disposition are a very important part of how passengers perceive the quality of our merchandise selection and superior customer service. These are integral to our Vision and Mission Statement!.

It's important to know that all shipboard personnel must attend weekly safety drills.