Customer Service

Starboard Cruise Services, Inc., is the world's largest and leading onboard retailer, offering cruise ship passengers world-class brands and exclusive merchandise with tax and duty free savings. Together with our cruise line partners, our goal is to provide an unforgettable, exciting vacation and destination shopping experience.

Formerly known as Greyhound Leisure Services, Starboard has been a duty-free retailer since 1958 and in January 2000 was acquired by the multi-national company LVMH Moet Hennessy Louis Vuitton, Inc., the world's leading luxury brand group. Starboard operates duty free and travel retail operations on 82 ships worldwide, representing six cruise lines.

Historical Milestones
  • Greyhound Leisure Services, Inc. was founded in 1958 under the name, Florida Export Tobacco, when the Company established the first duty free shop in the United States at Miami International Airport .
  • Florida Export Warehouse was formed in 1961 to provide sundries, souvenirs, and gift merchandise to hotel and airport shops.
  • In 1966, International Cruise Shops was created to operate duty free shops on board cruise ships. Florida Export became a wholly-owned subsidiary of The Greyhound Corporation in 1968.
  • The Company changed its name to Greyhound Leisure Services, Inc. in 1987.
  • 1995 - GLSI earns the distinctive "Onboard Services Award" for Carnival Cruise Line's Fascination.
  • GLSI recognized as "Marine Retailer of the Year". In 1998, the Company was honored based on their successes aboard the Carnival Destiny.
  • The "Diamond Award" was garnered by GLSI in 2000, designating the Company as "Outstanding Duty Free Retailer - Onboard Services", aboard Carnival Cruise Line.
  • Miami-based Greyhound Leisure Services, Inc. was acquired by LVMH Moet Hennessy Louis Vuitton in January, 2000.
  • In July, 2001, J.P. Miquel was named Chairman, Starboard Holdings with primary responsibility for business development and client relationships with the cruise line industry. This appointment enables Starboard to maximize JP's significant expertise and over 30 years experience in developing retail for the cruise business, while exploring potential new opportunities.
  • Also in July, 2001, Robin (Rob) Norris was appointed President, Starboard Holdings. Rob leads the Starboard management teams at headquarters in Miami. Rob joined Starboard from Hudson's Bay Company in Canada where he held an illustrious twenty-two year career.
  • As a key extension of LVMH's travel retail group, Starboard Cruise Services, Inc. was officially born in October, 2000.