Sizing and Repair Information

Starboard's Two Year Guarantee applies to the Repair of manufacturer's defects
reported within two years from the date of purchase of Fine Jewelry
and Sizing of Fine Jewelry within two years from the date of purchase.

 Sizing Information

A copy of the original Gift Shop Sales Receipt is required for all sizing requests.  Not providing a sales receipt, complete customer information, or any other documents or information required with your request will delay processing until all information and documentation is received.

Extra links for watches are not available.  These must be requested by the customer directly to the watch manufacturer at customer's expense.

All sizing must be performed through Starboard Cruise Services, Inc., Customer Service Dept in order not to void the Repair warranty.

Please note that once your item is sized, it is altered to your specifications.  If the item was sized through Starboard Cruise Services, Inc. Customer Service Dept, our Repair warranty still applies for any Repair required within the 2 year period from the date of purchase.  However, after the item is sized it is not subject for any Refund of the purchase as it has been altered to your specifications. 

To expedite your ring sizing please print the CUSTOMER RETURN FOR REPAIR FORM.  Send the completed form together with your ring in accordance with SHIPPING INSTRUCTIONS shown below.

v     Allow approximately 8 – 10 weeks for standard sizing (non-inlay rings)

v     Allow approximately 12 – 14 weeks for opal inlay, mother of pearl inlay rings

v     Costume jewelry/Sterling silver /Titanium rings cannot be sized

 

 Repair Information

A copy of the Sales Receipt is required for all repair requests.  Not providing a sales receipt, complete customer information, or any other documents or information required with your request will delay processing until all information and documentation is received.

All fine jewelry repairs must be performed through Starboard Cruise Services, Inc., Customer Service Dept., otherwise the 2 year warranty is void.  Fees incurred for repairs performed outside of the Customer Service Dept process, will not be reimbursed.  Guarantee does not apply to damages due to buyer's negligence or abuse.

If a Fine Jewelry item becomes defective within the two year guarantee period, we offer a repair (free of charge).  Watch service needs must be addressed directly to the manufacturer's authorized service center, not Starboard Cruise Services. 

If you are unsure whether a repair is covered by Starboard's Two Year Guarantee, please contact our Customer Service Dept, prior to sending the item.  To expedite your repair please fill out and print the CUSTOMER RETURN FOR REPAIR FORM.  Send the completed return for repair form together with your item and a legible copy of your gift shop receipt in accordance with the SHIPPING INSTRUCTIONS below. 

v     Allow approximately 8 – 10 weeks for standard repairs (non-inlay items)

v     Allow approximately 12 – 14 weeks for opal inlay, mother of pearl inlay items