Customer Service Policy Site

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Shipping Instructions
  1. We recommend sending that all packages valued at $50 or more be sent insured and with a tracking method. (Ex. UPS, FedEx, DHL, etc.)  We are not responsible for merchandise lost in-transit.
  2. Please be sure to enclose the following in your package:
    - The appropriate Customer Return for Repair Form.
    - Copy of the original Gift Shop Sales Receipt for the item(s) being sent.
    - Copy of all other documents received at the time of purchase, including Certificate of Authenticity, Warranty Card, etc.
  3. Packages received without complete documentation and/or customer information cannot be processed until all documents and information required is received.
  4. Keep a copy of all documents sent to us and the tracking number for your future reference.
  5. Send your return to:
    Starboard Cruise Services, Inc.
    Attn:  Customer Service Dept.
    8034 N.W. 14th Street
    Miami, FL  33126

  6. To verify status of receipt of your package, please check with your carrier by using your tracking number.