Sizing and Repair Information

Starboard's Unconditional One Year Guarantee applies to Repair, Sizing,
or Refunds of fine jewelry, fine and designer watch brands.

 Sizing Information

A copy of the Sales Receipt is required for all sizing requests.  Not providing a sales receipt, complete customer information, or any other documents or information required with your request will delay processing until all information and documentation is received.

Extra links for watches are not available free of charge.  These must be requested by the customer directly to the watch manufacturer .

All sizing must be performed through Starboard Cruise Services, Inc., Customer Service Dept.

To expedite your ring sizing please print the CUSTOMER RETURN FORM.  Customers located outside the USA, please complete the       CUSTOMER RETURN FORM FOR INTERNATIONAL SHIPMENTS.  Send the completed form together with your ring in accordance with SHIPPING INSTRUCTIONS shown below.

v     Allow approximately 8 – 10 weeks for standard sizing (non-inlay rings)

v     Allow approximately 12 – 14 weeks for opal inlay, mother of pearl inlay rings

v     Costume jewelry & Sterling silver rings cannot be sized

 Repair Information

A copy of the Sales Receipt is required for all sizing requests.  Not providing a sales receipt, complete customer information, or any other documents or information required with your request will delay processing until all information and documentation is received.

All fine jewelry repairs must be performed through Starboard Cruise Services, Inc., Customer Service Dept., otherwise the 1 year warranty is void.  Fees incurred for repairs performed outside of the Customer Service Dept process, will not be reimbursed.

If an item becomes defective within the one year guarantee period, we offer a repair (free of charge) or a full refund.  Most watches can be repaired by utilizing the manufacturers warranty enclosed with the watch.  Watch repairs must include Warranty Card and original packaging. 

If you are unsure whether a repair is covered by Starboard's One Year Guarantee, please contact our Customer Service Dept , prior to sending the item.  To expedite your repair please fill out and print the CUSTOMER RETURN FORM.  Customers located outside the USA, please complete the CUSTOMER RETURN FORM FOR INTERNATIONAL SHIPMENTS.  Send the appropriate completed return form together with your item and your gift shop receipt in accordance with the SHIPPING INSTRUCTIONS below. 

v     Allow approximately 8 – 10 weeks for standard repairs (non-inlay items)

v     Allow approximately 12 – 14 weeks for opal inlay, mother of pearl inlay items

v     Watch repairs take approximately 45 - 65 business days.