Refund Information

Starboard's Unconditional One Year Guarantee applies to Repair, Sizing,
or Refunds of fine jewelry, fine and designer watch brands.

Occasionally a situation arises where you would like a refund for your purchase of a fine jewelry item, or fine or designer watch after disembarkation.  If this is the case, please keep in mind the following when requesting a refund:

v     To expedite your refund, please print the CUSTOMER RETURN FORM.  Customers located outside the USA, please complete the CUSTOMER RETURN FORM FOR INTERNATIONAL SHIPMENTS.  Send the completed form together with your item and copy of the sales receipt in accordance with the SHIPPING INSTRUCTIONS below.  Not providing a sales receipt, complete customer information, or any other documents or information required with your request will delay processing until all information and documentation is received.

v     Our one year Unconditional Guarantee does not apply to Returns for damage due to buyer’s negligence.

v     Our one year Unconditional Guarantee does not apply to Returns of merchandise previously repaired or serviced by a local jeweler or any jeweler outside of Starboard's Customer Service Dept.

v     Any item lost or stolen is not covered under the guarantee.

v     Please allow 4-7 weeks for a refund or credit to the credit card used to make the purchase.

v     If you have any questions regarding the procedure or whether your item is covered by our one year guarantee, please contact our Customer Service Dept., prior to sending your item for refund.