1.  What items are covered under Starboard's Unconditional 1 Year Warranty?
2.  How long will it take to receive a Refund?
3.  How long will it take to receive my item back from Repairs?
4.  What do I need to include with my item when I return it to Customer Service?
5.  What if I do not have my sales receipt?
6.  What can I do if I never received my Certificate of Authenticity?
7.  What can I do if I was charged twice for the same item?

1. What items are covered under Starboard's Unconditional 1 Year Warranty?
A: Within 1 year o your purchase date, all Fine Jewelry and Fine/Designer Watches may be Returned to Starboard's Customer Service department for Repair/Sizing or a Full Refund. 
*** Please note that the 1 year warranty will be voided if the merchandise was Repaired/Sized outside of Starboard and/or if it is damaged due to customer's negligence.

2.  How long will it take to receive a Refund?
A: All Refunds may take 4 - 7 weeks for processing from the date the item is received in our Customer Service Dept.

3.  How long will it take to receive my item back from Repairs?
A: For Repairs/Sizing it may take 8 - 10 weeks (10 - 12 weeks for mother of pearl, Opal Inlays, and watches).  We send all Repairs/Sizing to the original manufacturers for processing.

4.  What do I need to include with my item when I return it to Customer Service?
A:  Inside the package, please include a completed Customer Return Form, a copy of your sales receipt, warranty cards/original packaging (for watches), and any other proof of purchase that you may have.

5.  What if I do not have my sales receipt?
A:  If you do not have a sales receipt you will need other proofs of purchase such as a combination of both Certificate of Authenticity and Cabin Statement.  You may contact the Cruise Line for copies of sales receipts and/or cabin statements, if they have them available they will provide those to you.
*** Please note that if necessary documents are not provided upon with your return of merchandise, we will not be able to process your request and the merchandise will be returned to you.

6.  What can I do if I never received my Certificate of Authenticity?
A:  Please include the following information and send via email to customer.service@starboardcruise.com.
      1. Full Name
      2.  Full Address
      3.  Purchase Price/Date
      4.  Vessel Name (ship name)
     5.  SKU# (found on sales receipt)

7.  What can I do if I was charged twice for the same item?
A:  Please dispute it with your credit card company.  In some cases it might be an amount that is pending.  However, your credit card company/bank may be able to provide more information.